Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns or exchanges for:

• Custom or personalized orders
• Full Eternity Bands
• Items on Sale
• Items purchased during Sales Events

Conditions of Return

• All items must be returned in brand new condition; unused and worn.
• Buyers are responsible for return shipping costs. We are not responsible for returns/exchanges that may get lost in transit. We always suggest our clients use a trackable and fully insured method of shipment.
• The items must be shipped back in their original condition and packaging.

To keep your jewelry looking brand new, remember these simple tips:

• For thorough cleaning, use a combination of warm water and mild dish detergent - gently scrub with a soft-bristled toothbrush.
• Avoid harsh chemicals and abrasives coming in contact with your jewelry: hairspray, bleach, chlorine, toothpaste, etc.; exposure will dull the shine of precious metals over time. 
• Examine your jewelry regularly for loose prongs and stones. If you feel a stone may be loose, contact our customer care team and refrain from wearing your jewelry until repaired.
• Remove jewelry before physical activity and store it carefully.