FAQ

General Questions

1. What is sterling silver?
Sterling silver is a high-quality silver alloy containing 92.5% pure silver and 7.5% other metals (usually copper) to enhance durability. It is stamped with "925" to indicate its authenticity.

2. Is your jewellery real sterling silver?
Yes! All our jewellery is made from authentic 925 sterling silver, and we provide quality assurance for every piece.

3. Will sterling silver tarnish?
Yes, over time, sterling silver can tarnish due to exposure to air, moisture, and chemicals. However, regular cleaning and proper storage will keep it shining.

Care & Maintenance

4. How do I clean sterling silver jewellery?
You can clean your jewellery using a soft cloth, mild soap, and warm water. For deeper cleaning, use a silver polishing cloth or a baking soda and water paste.

5. How should I store my sterling silver jewellery?
Store it in a dry, air-tight container or a jewellery box with anti-tarnish strips to prevent oxidation.

6. Can I wear sterling silver jewellery in water?
While sterling silver is water-resistant, avoid wearing it in pools, hot tubs, or salt water, as chlorine and chemicals can cause tarnishing.

Orders & Shipping

7. Do you offer international shipping?
Yes, we ship worldwide! Shipping costs and delivery times vary based on location.

8. How long will it take to receive my order?
Orders typically ship within 1-3 business days, and delivery times vary depending on your location.

9. Can I track my order?
Yes, once your order is shipped, we will send you a tracking number via email.

Returns & Exchanges

10. What is your return policy?
We accept returns within 30 days of purchase as long as the item is unworn and in its original packaging.

11. Do you offer exchanges?
Yes! If you'd like to exchange an item, please contact us within 14 days of receiving your order.

12. What if my jewellery arrives damaged?
If your item arrives damaged, please contact us with a photo of the issue, and we will replace it or offer a refund.

Customization & Gift Options

13. Do you offer custom jewellery designs?
Yes, we offer personalized jewellery options, including engraving and custom designs. Contact us for more details.

14. Do you offer gift wrapping?
Yes, we provide gift wrapping and personalized message cards at checkout.

15. Do you sell birthstone or name jewellery?
Yes! We offer a variety of birthstone, name, and initial jewellery options.