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What happens if I am not available to collect the order
If you're unable to collect the order yourself, we would suggest you to please ask your neighbour to collect the order on your behalf. If that's not possible, you can ask the Delivery Executive to deliver the order to you on the following day. Please note that this is not an assured service and would depend solely on your interaction with the Delivery Executive
How can I track the status of my order?
Once your order is shipped, you'll be notified over a text message, email, and even a WhatsApp message from us, complete with the details of our trusted delivery partner and your unique tracking ID.
What can i do if my order dispatch is delayed?
We will try our best to get your products to you within the estimated delivery times. if the package has not reached you by the expected delivery date, please write to us at email and we will try our best to resolve your issues.
I am not sure about what size should I choose.
all rings rings are adjustableand We also add model images for every design, which should help you understand sizing better.
Are my personal details secure?
Absolutely! We treat customer privacy as our utmost priority! While we do not store any financial details (credit card, debit card, bank account numbers, UPI IDs etc), any personal data that we collect - name, email id, phone number or delivery address is kept secure and used only for the purposes of shipping your orders and providing certain order related updates. We will never share your data with any third party.
Will my jewellery look the same as shown in the images?
We take utmost care to ensure the images on our website are representative of how our jewellery looks. However, some designs may look slightly different on account of lighting. In case you feel your jewellery doesn't match its image, please let us know
what is lifetime plating service?
A lifetime plating service refers to a service offered by some jewelry companies where they provide free or discounted re-plating of jewelry throughout the lifetime of the product. Jewelry, especially pieces made from metals like sterling silver, gold-plated silver, or white gold, may lose its shine or the plating may wear off over time due to regular wear, exposure to elements, or skin oils. This service ensures that the jewelry can be re-plated to restore its original finish, maintaining its appearance for as long as you own it.
Key Features of a Lifetime Plating Service:
- Unlimited Re-Plating: Customers can send in their jewelry to have it re-plated whenever it begins to fade or wear out, without any additional charges or at a minimal fee.
- Quality Assurance: The service is typically done by professionals, ensuring the plating is done correctly and the jewelry is restored to its original shine.
- Extended Jewelry Lifespan: It helps preserve the longevity of the jewelry by maintaining its look and finish over many years.
- Convenience: Often, companies provide an easy process for customers to send in their jewelry, making it hassle-free.
- This service is often offered as part of a warranty or as a premium service for high-quality jewelry, providing peace of mind to customers that their pieces will always look like new.